WELCOME TO THE RUSTIC CRUST

We're sorry... we realise this is terribly boring, but over the years - we've learnt that having some quick T&Cs saves any potential issues from both sides! 

 

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• Upon agreeing on a quote and wishing to book “The Rustic Crust” for your event; we will require a 25% non-refundable deposit to confirm and secure your date. We are not under obligation to remind you. The date is free until funds are transferred into our account.

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• Please be aware bookings are taken on guest numbers and price per pizza / per head. You can only increase your guest number not decrease. Please let us know at least 2 weeks before your date if you wish to increase your numbers.

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• Payment of your deposit is agreement in full to our terms and conditions.

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• Times and length of service  eg: Option 1 @ 100 pizza = Max 2.5 hours | Latest we start pizza service is 8 pm. Service start and length times to be confirmed at time of booking.  Additional hourly charge = £100 per hour.

 

• Full payment must be made at 28 days prior to your event, non-payment will result in no attendance.

 

• Cancellations can be made up to 28 working days before the event; however, you will not receive any deposit back. If your date can be re-booked with another booking, then your deposit payment less a £25.00 administration charge will be refunded.

 

• Cancellations within 10 working days of the event will be subject to 50% charge.

 

• If for any reason we “The Rustic Crust” cancels an event, which is highly unlikely, we will return the holding deposit and assist you in finding another caterer.

 

• Our trucks are mechanical, and although we do our best to take care of them and prevent them from breaking down; they can choose the worst moments to do so. If this happens on the way to your event; we will either offer you a full refund or will try our best to help find another pizza company.

 

• We do cater for gluten free, vegan and other dietary requirements; however, like in any environment where wheat/dairy/nut products are used; there is always a slight risk of cross contamination. So, if you have seriously allergic guests; we would rather them to contact us direct to discuss their individual requirements.

 

• We do not require a power supply, if you do have hot water facilities (for additional hand wash) please do let us know if your service time is more than 4 hours.

 

• Any waste from your event is your responsibility to remove, or we are more than happy to dispose into skips/bins at your location.

 

• We will be onsite 2-3 hours before your service time, if you are not there we will require you to mark a spot for the position you require us to set up, access must be 2m wide and 2.5m high

 

• If your event is out of our 15 mile radius, we will calculate and charge diesel for two vehicles, any charges will be shown on your quotation/invoice before your event. If we need to hire a trailer, then this will be reflected on your quotation/invoice.

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